Who is tracking you with retargeting ads right now?

Ad retargeting is when ads you see start to get personalised based on an intent that you started and therefore indicated an interest in – you clicked on an ad for a particular product, maybe added something to a shopping basket, Continue reading  

Ambulance chasers don’t want you to know this secret free way to find out if you are owed PPI compensation

Here’s a secret method ambulance chasing claims companies who want a percentage of the refund in exchange for processing your claim don’t want you to know. Are you ready? Here it is. It’s a good one, you might be shocked:

What you do is, you LOOK AT YOUR FUCKING BANK ACCOUNT DETAILS AND WRITE A LETTER TO YOUR BANK.

Here’s another secret both they AND the banks don’t want you to know: the banks are going to refund everybody who they have a record of holding an account as long as you write to claim, and they aren’t going to spend any time actually investigating the specific details of your complaint, as that would just waste money they have already written off and because it is cheaper to just refund everybody who claims than to spend time investigating them.

So just send your bank a claim letter like described here (skip to the Step by Step part): http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance 

Three wants its fair share of those billions of advertising dollars

And so ad-blocking comes to mobile but not in the form of browser plugins. Three’s decision to trial blocking ads at network carrier level may be said to be all about improving the customer experience, but what’s really in it for Three?

Ostensibly, it’s being positioned as being to the benefit of the consumer, whose data tariffs get eaten up by the advert assets in their 3G and 4G traffic. But while there may be some truth in that, bandwidth is cheap in the year 2016, and customers are increasingly turning to SIM-only deals with more GB included than even the heaviest Netflix user could use.

Now that everyone who wants one has their iPhone or Android equivalent, and more people use WhatsApp than traditional text messages, the real issue is that carriers like Three are faced with the same awful realisation as fixed line ISPs – they may be nothing more than bit pipes, racing each other to zero to see who will stop making profits first.

So what’s a mobile network to do to avoid this fate? Latching on to consumers’ increasing tendency to use ad blocking is not a bad place to start. But not in order to save them money and not to make their internet go faster. Not even to protect their user from adverts that are effectively trojan horses for computer viruses.

Those are simply beneficial side effects, a means to an end that makes the real plan more palatable. There’s an endgame for the likes of Three, which they hope will see them getting what they see as their fair share of all those billions of advertising dollars.

What Three, Digicel and Shine are doing here is introducing a tollgate on ads. At its simplest, this technology can be used to make advertising networks pay a share of their revenue to un-block their ads. We’ve already seen this with Adblock Plus’ Acceptable Ads programme. The spin will be “if you want to use our customers’ valuable bandwidth for ads, you can pay for the bandwidth”.

It sounds almost fair when put like that doesn’t it? As an opening gambit for a negotiation, it’s a bit like Donald Trump proposing to build a wall on the Mexican border. Start with a completely extreme opening offer, with the intention of meeting somewhere closer to the middle where a fairly ridiculous proposition feels acceptable when compared to something outrageous.

That middle ground is where the mobile networks, and other ISPs for home broadband, office networks and even operators of hotel, shopping mall and in-flight Wi-Fi access, have something even more valuable up their sleeves to sweeten the deal for the advertisers.

For all that Google and Facebook and the rest may claim to know about how to target visitors’ real life needs, the reality is that adblocker usage is growing fast, that viewability metrics are a fraud, and click bots are driving nearly half of all ads.

It’s a bit like Donald Trump proposing to build a wall on the Mexican border. Start with a completely extreme opening offer, with the intention of meeting somewhere closer to the middle where a fairly ridiculous proposition feels acceptable when compared to something outrageous.

Even the appearance in Private Eye magazine of a regular Malgorithms column of inappropriately targeted online ads shows how normal it has become to laugh at, not click on, poorly targeted ads.

The advantage they have is internet data has to hop from server to server to reach the end user – but it all has to pass through one particular hop, the last hop, from the mobile network/ISP to the users’ devices. And it so happens that such organisations know who the user truly is, where they live, how much they spend and exactly what they do on the internet all day long.

Unlike Google and Facebook’s best guess tracking data, they know exactly who you are and what you might be interested in.

By leveraging their unique position in the relay of ads to ensure the level of personalisation is sufficiently high that users might be willing to tolerate them once more, they become an essential part of the ad value chain.

Of course, they can’t sell or give that information away, but if the systems that select the relevant ads reside within their own network, such as with AdKlickers‘s patent pending tech, there’s nothing stopping them replacing a default ad unit with a personalised one, and charging the advertiser a premium. Such a trick might even fool adblockers.

So, true ad personalisation? Check. Defeat adblockers? Check. Get someone else to pay your bandwidth costs? Check. The mobile networks might yet avoid their commoditisation fate if they can pull this one off.

This article was originally published on Campaign Live

Apple confirms end of iAd support: but what went wrong?

Short piece by me in Campaign about the looming wind down of Apple’s iAd. I don’t pretend to know Steve Jobs’ mind but if there’s one consistent pattern in his work it was his passion for making things better – Apple computers were designed to make the workplace better, iPhones made the mobile phone better (an understatement!) and iAd was surely designed to make advertising ‘better’ by considering the consumers’ needs:

Today’s digital advertising industry doesn’t want to be fixed, and doesn’t particularly care about the end user experience, says the executive technical director of VML London.

“The emotion of TV with the interactivity of the web”, was how Steve Jobs pitched Apple’s advertising platform iAd when he launched it in 2010.

Jobs’ big ambitions for iAd have not come to pass, as evidenced by Apple confirming that it will pull sales support for the business. Reportedly, publishers and developers on the platform will take over the selling, creation and the management of advertising on their apps across Apple devices.

The fact that iAd apparently doesn’t make money for Apple and hasn’t had great take-up is probably immaterial to the tech giant.

Considering Steve Jobs’ passion for making everything and anything better, it is unlikely iAd was put into existence in order to provide a profit centre for Apple. Also, given how much money Apple makes elsewhere, its lack of commercial take-up will not be seen internally as a major failure.

It is probable that iAd was originally intended to ‘fix’ the digital advertising industry by offering an alternative where creativity, great customer experience, seamless integration with the way you use your device combine to provide something of value – delightful and compelling – to the end user you are trying to engage. All of these elements were on display in the Toy Story concept ad which was demonstrated by Jobs himself when he launched the new system.

iAd’s original high barriers to entry ensured that only a deliberately restricted number of highly polished pieces of content and experience-based ads could be produced on behalf of the world’s most influential advertisers and their agencies (with Apple retaining creative control I recall). This was perhaps with the hope that it would set a trend for ads that offer some value to the end user and are therefore more engaging and memorable.

Today’s digital advertising industry unfortunately doesn’t want to be fixed, and doesn’t particularly care about the end user experience. This is why we see ever-increasing page weights, even on mobile where common sense tells us that’s anathema to conversion, interstitials, those awful click bait headlines, short articles split into multiple pages, site takeovers, and even computer viruses delivered through network ad platforms.This is all in the quest to take inventory from anywhere and slap it on anything, with only token regard for targeting. No wonder Adblock use is growing.

Regardless of whether iAd succeeded or not, there is much that the marketing world can learn from it. iAd was Steve Job’s way of showing how to do online advertising, or at least how to not really suck at it. Sadly, no one’s listening.

This piece was originally published at CampaignLive.co.uk